Once tickets are processed and issued at the Box office, the ticket price is non-refundable. The Bathgate Cinema, Bathgate is not responsible in the event that the User selects the wrong film when booking tickets via the Web Site, or if the User is excluded from viewing the film under the conditions below. It is the customers responsibility to ensure that the correct tickets can be produced for the show they are attending.
If the customer is unwell or unable to attend the showing they are booked in for or have purchased tickets for The Bathgate Cinema will attempt to reschedule it and will offer alternative times and dates for the film purchased. If this is not possible, they will issue a Gift Voucher to the amount of the ticket(s) which is valid for 6 months from issue date.
For all concessions/student tickets, the User must bring proof of entitlement to the cinema as this may be required upon entry to the film or collection of tickets (where applicable).
The Bathgate Cinema, Bathgate will endeavour to operate its cinemas in accordance with its advertised programme. However, there will be instances when its ability to show a performance is impaired by circumstances beyond its control. In such situations, The Bathgate Cinema, Bathgate reserves the right to cancel a performance, vary the time it shows it or provide customers with an alternative performance. If The Bathgate Cinema, Bathgate does have to cancel a performance, the User’s sole remedy shall be a refund of the admission price paid for the relevant tickets, and no other costs.
The Bathgate Cinema, Bathgate draws the User’s attention to the conditions of the British Board of Film Classification certificate for the film being shown and is obliged to and will refuse admission to any person who, in the opinion of an authorised employee or representative, is under the minimum age required for admittance. The Bathgate Cinema, Bathgate reserve the right to request any individual to provide proof of age and to exclude any such individual from any performance if they appear too young and/or cannot prove they are at least minimum age for admittance.
Children (upto 15 years of age) and Young Persons are permitted entry to the premises only when the premises are being used for the showing of films.Children under the age of 10 years require to be accompanied by an adult at all times. All children require to be accompanied by an adult after 8pm.
Any Attempt to book tickets for children under the age of 10 years to attend themselves will be non refundable and entry refused. The same applies to children unaccompanied by an adult after 8pm.
All booking fees charged online are non-refundable and all ticketing system fees at the box office are also non refundable.