St Davids George Street Bathgate EH48 1PH
TEL: 0751 999 5827
Entry price is now the same whether you book online or buy your tickets at the cinema
GDPR Policy - Universal Sounds (Arbroath) Ltd

Privacy Policy

Universal Sounds (Arbroath) Ltd is committed to ensuring that the privacy of your personal information (what we call “Information”) is protected. Universal Sounds (Arbroath) Limited is the “data controller” of your Information under UK privacy laws if your residential address is in the UK or the Channel Islands.

This Privacy Policy explains how we collect Information about you, how we use the Information we collect, how you can instruct us if you prefer to limit the use of that Information and procedures that we have in place to safeguard the privacy of your Information.

By using our services you acknowledge that we will collect and use your Information as described in this Policy. Protecting your privacy is important to us and we aim to be as open as possible about how your Information is used. Please read this Privacy Policy carefully before submitting any of your Information to us. Some of our uses of your Information will be necessary for us to provide our services to you, and other uses will be with your consent. We aim to keep your Information only for as long as we need to for the purposes we’ve identified in this Privacy Policy.

Please also read our Terms & Conditions.

If you have any questions, please contact us by email at

What does this Privacy Policy Cover?

Universal Sounds(Arbroath) Ltd respects your privacy and is committed to protecting your Personal Data.We want to be transparent with you about how we collect and use your Personal Data in making available our Website (“Site”)and tell you about your privacy rights and how the law protects you.

With that in mind, this Privacy Policy is designed to describe:

This Privacy Policy aims to give you information on how Universal Sounds (Arbroath) Ltd collects and processes your Personal Data through your use of this Site, including any data you may provide through this Site.

The Privacy Policy is intended to meet our duties of Transparency under the “General Data Protection Regulation” or “GDPR”. We will post any modifications or changes to this Privacy Policy on this page.

Who we are and how to contact us.

Who we are.

Universal Sounds (Arbroath) Ltd is the Controller (for the purposes of the GDPR) of your Personal Data (referred to as either “Universal Sounds (Arbroath) Ltd, “we”, “us” or “our” in this Privacy Policy).

Our address is: St Davids Church, George Street, Bathgate, EH48 1PH.

How to contact us.

You can contact us by emailing:

Our Data Protection Officer

The GDPR requires us to appoint a “Data Protection Officer”, this is a person who is responsible for overseeing and advising us in relation to our compliance with the GDPR (including compliance with the practices described in this Privacy Policy). If you want to contact our Data Protection Officer directly, you can email:

Your rights relating to your Personal Data.

By law you have the right to:

Request access to your Personal Data. This enables you to receive a copy of the Personal Data we hold about you and to check that we are lawfully processing it.

Request correction of the Personal Data that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.

Request erasure of your Personal Data. This enables you to ask us to delete or remove Personal Data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your Personal Data where you have exercised your right to object to processing (see below).

Object to processing of your Personal Data. This right exists where we are relying on a Legitimate Interest as the legal basis for our processing and there is something about your particular situation, which makes you want to object to processing on this ground. You also have the right to object where we are processing your Personal Data for direct marketing purposes.

Request the restriction of processing of your Personal Data. This enables you to ask us to suspend the processing of Personal Data about you, for example if you want us to establish its accuracy or the reason for processing it.

Request the transfer of your Personal Data. We will provide to you, or a third party you have chosen, your Personal Data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent. This right only exists where we are relying on consent to process your Personal Data (“Consent Withdrawal”). If you withdraw your consent, we may not be able to provide you with access to the certain specific functionalities of our Site. We will advise you if this is the case at the time you withdraw your consent.

How to exercise your rights

If you want to exercise any of the rights described above, please contact us using the contact details shown above, see who we are and how to contact section.

Typically, you will not have to pay a fee to access your Personal Data (or to exercise any of the other rights). However, except in relation to Consent Withdrawal, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive, or, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Data (or to exercise any of your other rights). This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.


If you would like to make a complaint regarding this Privacy Policy or our practices in relation to your Personal Data, please contact us at:

We will reply to your complaint as soon as we can.

If you feel that your complaint has not been adequately resolved, please note that the GDPR gives you the right to contact your local data protection supervisory authority, which for the UK, is the Information Commissioner’s Office.

Marketing communications preferences.

You can ask us to stop sending you marketing messages at any time emailing info@chalmersfilmhouse for Chalmers Filmhouse , Arbroath. for Alloa Cinema or for Bathgate cinema with the subject unsubscribe.


If we change our Privacy Policy and/or procedures, we will post those changes on our websites to keep you aware of what Information we collect, how we use it and under what circumstances we may disclose it. Your continued use of our services after this Privacy Policy has been amended shall be deemed to be your continued acceptance of the terms and conditions of this Policy, as amended. We encourage you to bookmark this page and review this Privacy Policy regularly.

Service Users

We welcome children and young people to our cinemas. However, when you purchase tickets from us we may ask your age, and if you’re buying on behalf of someone else for the age of the recipient, so we can ensure that access to age-restricted films is appropriately restricted.

Our Online Bookings Service

This Site is not intended for children below 16 and we do not knowingly collect data relating to such children. By using our website providing us with your Information, you acknowledge that we may collect and use your Information in accordance with this Privacy Policy. Where you submit information (including information containing personal data) to us through our websites, or when you contact us, you confirm that, where you are providing details on behalf of someone else you have permission to do so and that you have read, and agree to, the terms of our Privacy Policy.

Information collection and use

We collect Information from you:
We use that Information:

We collect more or less Information depending on which source we collect it from and which services you are using. We also collect details passively through cookies, log files and other technologies. More details of the types of Information we collect through General Bookings, are set out below and details of our passive collection of Information can be found in our Cookies Policy.

General Booking and Purchases

Information we collect from you

If you wish to book tickets using our websites or otherwise, we will need to know some details about you such as your name and payment card details. We will also need your email address or contact number if you’re booking online. We may also need this information when you make any other purchases via our websites.

If you contact us or have an enquiry we will keep a record of this which may include some of your Information depending on how you contacted us.

How we use this Information.

We use this Information to allow us, our agents and sub-contractors who are working on our behalf, to process your booking, fulfil your orders and to send you service related emails for your booking.

We may also use these details to send you a follow-up email after your cinema visit, to check that you were satisfied with our service. If you have given us your consent (either by opting in to receive email and phone marketing or by choosing not to opt out of email and phone marketing communications when we collect your details) we’ll also use this Information to provide marketing communications to you by email and phone. If you prefer not to receive these email and phone marketing communications going forwards you can choose to opt out at any time by contacting our customer services team by email at


If you choose to pay for your purchases by credit or debit card those payments will be processed by our chosen payment provider rather than Universal Sounds (Arbroath) Ltd directly and as such Universal Sounds (Arbroath) Ltd do not collect payment details.

Collection of Data through use of website

No personal data is stored in cookies, the only cookie in use is named dynserv and acts as a browser cache to enable you to load our website faster. If you wish to book tickets using our websites or otherwise, we will need to know some details about you such as your name and payment card details. We will also need your email address or contact number if you’re booking online. We may also need this information when you make any other purchases via our websites.

This data is stored online via our ticketing software and is held on their secure servers. No payment details are saved through ticketing software, our payment provider handles all card transactions online amd these are processed through a secure connection.

No Special Categories of Personal Data

We do not collect any “Special Categories of Personal Data” about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

How we use your Personal Data and why.

We will only use your Personal Data for the purposes for which we collected it as listed below, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

If we need to use your Personal Data for an unrelated purpose, we will update this Privacy Policy and we will explain the legal basis which allows us to do so.

What is our “legal basis” for processing your Personal Data?

Contractual necessity – this means the use of Personal Data for a Purpose is necessary for a contract you have with the individual, or because they have asked you to take specific steps before entering into a contract.

Necessity to achieve legitimate interests – this means the use of Personal Data for a purpose is: (a) necessary to achieve legitimate interest; and (b) those legitimate interests are not overridden by the relevant individual’s interests, rights and freedoms. Note: where “legitimate interests” are to be relied on, those interests themselves also need to be described in this Privacy Policy.

Compliance with Law – this means your use of the Personal Data for a particular purpose that is necessary to comply with either a legal or regulatory obligation. Given its limited scope, this is not likely to form the basis of many core operational / commercial functions. However, it may apply in the context of certain regulatory (eg, Tax) reporting requirements.

Data Subject Consent – GDPR consent is a very high bar. It requires freely-given, specific (i.e., per purpose), fully informed, unambiguous, demonstrable and withdrawable consent. Accordingly, a different legal basis should be found for processing Personal Data if possible. In respect (1) to (3), above - please note: ‘necessity’ is a high bar – if you can reasonably achieve the same purpose without the processing, you will not have a legal basis.

In respect of each of the purposes for which we use your Personal Data, the GDPR requires us to ensure that we have a “legal basis” for that use. Most commonly, we will rely on one of the following legal bases:

Where we need to perform a contract we are about to enter into or have entered into with you (“Contractual Necessity”).

Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests (“Legitimate Interests”). More detail about the specific legitimate interests pursued in respect of each Purpose we use your Personal Data for is set out in the table below.

Where we need to comply with a legal or regulatory obligation (“Compliance with Law”).

Where we have your specific consent to carry out the processing for the Purpose in question (“Consent”).

Generally we do not rely on your Consent as a legal basis for using your Personal Data [other than in the context of direct marketing communications].

How we keep your Personal Data secure.

We have put in place appropriate security measures to prevent your Personal Data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed.

We limit access to your Personal Data to those employees and other staff who have a business need to have such access. All such people are subject to a contractual duty of confidentiality.

We have put in place procedures to deal with any actual or suspected Personal Data breach. In the event of any such breach, we have systems in place to work with applicable.